Problem with items

Hey, I have a problem
My item that I post more that 1mounth ago still doesn’t mint.
And I don’t see massages from Decentraland.
I don’t understand what’s the problem, and what to do ……
English is not my native language, and for the first time in my life I use the forum. Can someone help me? I don 't even understand where to write . I have contacted support several times . They say the thing is approved in the store within a week usually.
Thank u!